Open for Agents
Terms of service
These terms govern use of the Open for Agents Shopify catalogue-assurance application operated by Enoki Limited.
Service
Open for Agents performs bounded, read-only comparisons between supported Shopify Admin catalogue facts, Shopify Storefront Catalog and public-storefront observations. It can retain normalized evidence, show changes, support finding review, export evidence and send optional operational alerts.
The service does not change Shopify products or settings, execute transactions, or guarantee indexing, ranking, recommendation, display, compliance or commercial outcomes.
Account authority and permitted use
The installer must be authorized to act for the Shopify store. The service may be used only for lawful assurance work on a store the user is authorized to administer. Users must not probe other tenants, bypass capacity or security controls, interfere with operation, submit malicious content, or misrepresent evidence.
Open for Agents is an independent service and is not Shopify-endorsed or a substitute for Shopify’s controls.
Free service and limits
Public v1 is a bounded free service with documented scan, request, storage, retry, scheduling, alert and retention limits. Free does not mean unlimited capacity, support, uptime or permanent availability. Exact sources stop explicitly above their supported capacity. Bounded public-web observations identify their sample and are never presented as complete.
Merchant responsibilities
Merchants remain responsible for catalogue accuracy, channel configuration, legal compliance, disclosures, prices, availability, publications, storefront access and decisions made from evidence. Findings should be checked against their cited source and limitation before action.
Do not send tokens, storefront passwords, customer, order, payment, account or private catalogue-export data through ordinary support.
Data and evidence
Merchants retain rights in their store data. Enoki Limited retains rights in the application, rules, software and service design. A merchant may use its normalized export for internal store operations. An export is not a certification, legal opinion, compliance attestation or warranty about third-party behavior.
Processing and deletion are described in the privacy policy.
Availability, suspension and termination
The service depends on Shopify and other networks and providers. Sources can be unavailable, unsupported, rate-limited, password-protected or changed. Access may be suspended to protect tenants, credentials, providers or the service, or to address abuse or legal requirements.
A merchant can stop using the service by uninstalling it. Uninstall disables future sessions, jobs and alerts; the required redaction process then handles tenant deletion under the published policy.
Warranties and liability
The service is provided with reasonable care but, to the maximum extent permitted by law, without a promise that every source will always be available or that every discrepancy will be detected. Neither party excludes liability that cannot lawfully be excluded. Subject to those rights, the operator is not liable for indirect or consequential loss arising from third-party source behavior or a merchant decision made without checking the cited evidence and limitation.
Disputes and general terms
These terms are governed by New Zealand. The parties will first try in good faith to resolve a dispute through the support contact. If one provision is unenforceable, the remaining terms continue. A failure to enforce a term is not a waiver. Material changes will be dated and notified where law or Shopify requires. Assignment or transfer remains subject to applicable law and notice obligations.
Contact
Enoki Limited, 14 Kenyon Avenue, Mount Eden, Auckland 1024, New Zealand. Support: [email protected].