Terms of service

Service

Open for Agents performs bounded, read-only comparisons between supported Shopify Admin catalogue facts, Shopify Storefront Catalog and public-storefront observations. It can retain normalized evidence, show changes, support finding review, export evidence and send optional operational alerts.

The service does not change Shopify products or settings, execute transactions, or guarantee indexing, ranking, recommendation, display, compliance or commercial outcomes.

Account authority and permitted use

The installer must be authorized to act for the Shopify store. The service may be used only for lawful assurance work on a store the user is authorized to administer. Users must not probe other tenants, bypass capacity or security controls, interfere with operation, submit malicious content, or misrepresent evidence.

Open for Agents is an independent service and is not Shopify-endorsed or a substitute for Shopify’s controls.

Business use and statutory rights

The service is supplied and acquired in trade for business purposes only. To the maximum extent permitted by law, and only where it is fair and reasonable, the parties agree that the Consumer Guarantees Act 1993 does not apply. They also agree to contract out of sections 9, 12A and 13 of the Fair Trading Act 1986 to the extent permitted by section 5D of that Act.

Nothing in these terms excludes, restricts or modifies a right or liability that cannot lawfully be excluded, restricted or modified.

Free service and limits

Public v1 is a bounded free service with documented scan, request, storage, retry, scheduling, alert and retention limits. Free does not mean unlimited capacity, support, uptime or permanent availability. Exact sources stop explicitly above their supported capacity. Bounded public-web observations identify their sample and are never presented as complete.

Merchant responsibilities

Merchants remain responsible for catalogue accuracy, channel configuration, legal compliance, disclosures, prices, availability, publications, storefront access and decisions made from evidence. Findings should be checked against their cited source and limitation before action.

Do not send tokens, storefront passwords, customer, order, payment, account or private catalogue-export data through ordinary support.

Data and evidence

Merchants retain rights in their store data. Enoki Limited retains rights in the application, rules, software and service design. A merchant may use its normalized export for internal store operations. An export is not a certification, legal opinion, compliance attestation or warranty about third-party behavior.

Processing and deletion are described in the privacy policy.

The service does not request protected-customer-data access or customer, company, order, checkout, payment, transaction, fulfillment, return or staff scopes. Shopify’s standard installation disclosure includes store-owner identity fields that Shopify makes available without a separate staff scope; Open for Agents does not query or persist those personal details.

Availability and third-party services

The service depends on Shopify and other networks and providers. Sources can be unavailable, unsupported, rate-limited, password-protected or changed. Access may be suspended to protect tenants, credentials, providers or the service, or to address abuse or legal requirements.

The operator does not control Shopify, Storefront Catalog, public networks, hosting, database or email providers and is not responsible for their acts, omissions, outages, data, policy changes or service changes. Neither party is responsible for delay or failure caused by events beyond its reasonable control.

Suspension and termination

A merchant can stop using the service by uninstalling it. Uninstall disables future sessions, jobs and alerts; the required redaction process then handles tenant deletion under the published policy.

Warranties and reliance

To the maximum extent permitted by law, the service and its evidence are provided “as is” and “as available”. All representations, guarantees, conditions and warranties not expressly stated in these terms are excluded. The operator does not warrant that the service will be uninterrupted, error-free, complete or secure; that every source will be available; that every discrepancy will be detected; or that evidence will produce any indexing, ranking, recommendation, compliance or commercial outcome.

The service is not legal, regulatory, compliance, financial, marketing or other professional advice. Merchants remain responsible for checking cited evidence and obtaining appropriate independent advice before acting.

Exclusion and limitation of liability

To the maximum extent permitted by law, Enoki Limited, its directors, officers, employees and contractors have no liability in contract, tort (including negligence), equity, statute or otherwise for any indirect, consequential, incidental, special, exemplary or punitive loss, or for loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data, arising from or relating to the service, third-party services, evidence, exports or merchant decisions.

Where liability cannot be excluded, the aggregate liability of the operator and those persons for all claims arising from or relating to the service is limited to the greater of NZD 100 and the fees actually paid by the affected merchant for the service during the 12 months before the event giving rise to the claim. This cap applies to all related events and claims together. It does not limit liability that applicable law prohibits the parties from limiting.

Merchant indemnity

To the maximum extent permitted by law, the merchant indemnifies Enoki Limited, its directors, officers, employees and contractors against third-party claims, losses, liabilities and reasonable legal costs arising from the merchant’s breach of these terms, unlawful or unauthorized use of the service, store content or data supplied or made available by the merchant, or an allegation that the merchant lacked authority or rights required for that use.

The indemnity is reduced to the extent a claim was caused by the operator’s breach, negligence or wilful misconduct. The operator must give reasonable notice of a claim and allow the merchant to control its defence, provided no settlement admits liability for or imposes a non-monetary obligation on an indemnified person without that person’s consent.

Disputes and general terms

These terms are governed by New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts. They will first try in good faith to resolve a dispute through the support contact. These terms and the privacy policy are the entire agreement about the service and replace prior discussions about it.

If one provision is unenforceable, it is modified to the minimum extent necessary and the remaining terms continue. A failure to enforce a term is not a waiver. The merchant may not assign these terms without written consent. The operator may assign them as part of a sale, reorganization or transfer of the service, subject to law and notice obligations. Nothing creates a partnership, agency, employment or fiduciary relationship.

Material changes will be dated and notified where law or Shopify requires. Provisions concerning intellectual property, privacy, warranties, liability, indemnity and general terms survive termination where their nature requires it.

Contact

Enoki Limited, New Zealand. Support: [email protected].